*For out-of-area BlueCross BlueShield plan members, network status is generally determined by the ordering physician’s zip code and Quest’s contract with the Blues plan in that service area. When applicable, network status is based on the contract between the health insurance company and the above respective company.
In the following referenced states, laboratory services may be provided by: Mid America Clinical Laboratories (Indiana), Associated Clinical Laboratories (Pennsylvania), and Quest Diagnostics Venture (Pennsylvania). Network status is based on the contract between the health insurance company and the above respective company. In the following referenced states, laboratory services are provided by: Sonora Quest Laboratories (Arizona), Quest Diagnostics Massachusetts (Massachusetts), and Diagnostic Laboratory of Oklahoma (Oklahoma). To confirm eligibility for any specific benefits under a health plan, call the Member Services telephone number on the member’s ID card. Even when in-network, not all testing performed by Quest may be covered by a member’s plan. Information is believed to be accurate as of the production date however, it is subject to change. For example, certain self-funded plans may have a custom provider network. There may be exceptions in certain areas or for certain members or plans. 2022 and I am filing a lawsuit.This list is not exhaustive and may or may not include all of the health insurance companies with which Quest Diagnostics is in-network.
#Quest diagnostics customer service update#
I called QD an hour ago and once again, they took my update information again and told me that they would resubmit and it would be taken care of. I was told that there were NO submissions from Quest Diagnostics past last year – so basically QD did not even attempt to resubmit a claim, they just lied to me, which is more than negligent, malicious. Today, August 8th, 2022, I called BCBS for some updates on the claims that they were receiving from QD. Scrolling through the complaints, I immediately found many complaints like mine. I was stunned at finding thousands of complaints on the BBB site and hundreds of more elsewhere. After the last QD contact, I had searched for negative reviews about QD. August 5th, 2022 – I just got a notice from a debt collector representing Quest Diagnostics. So I gave the QD rep the info again, and same response – "We’ll get this taken care of for you." Liar. This time, the QD rep told me that they had resubmitted the claim in March, but it was denied again, and it looked like the wrong info was once again submitted. The rep at QD said that they would update the claim and it would get resubmitted go through – Four months later I received the same bill again much to my dismay, and once again contacted them to see if the issue could be resolved. Quest had no problem charging my insurance. Getting results, however, is a nightmare, and trying to find out what is going on with missing results is a battle with rude and incompetent personal.
Again, I had no problem with the tech who drew the blood or the local facility. My doctor is furious that I did not have the lab work done at the local hospital. I was lied about the nature of the tests being done, and instead of trying to find out why I was not getting the results, I was given the royal run around and told Quest would send me a copy of the doctor's order, which I already had. When I e-mail the only answer I can get is "results pending." I called the 800 number and was treated with extreme rudeness. Two weeks later many of my results are still pending. All seemed to go well with the blood draw and my appointment was on time. ORIGINAL REVIEW: I had blood drawn at the Quest Diagnostics center in Longmont, Colorado.
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